Testimonals
8/18/2010
I totally appreciate the timely support. Your firm was very forthcoming. They were helpful in fixing my seconda/c unit at a reasonable cost. I would recommend Total Comfort to any of my friends or family.
Jim F., Chesterfield, MO
8/17/2010
The company has wonderful technicians on staff who kept my home clean and hauled everything away! The salesman did a great job explaining all the rebates and tax credits. He certainly understood how I wanted to qualify for anything I was able to.
James H., St. Louis, MO
8/17/2010
The experience could not have been better. Knowledgeable salesman (Bill), thorough and professional installers (Doug and Neil).
James H., Town & Country, MO
8/17/2010
Bill was very helpful in explaining the differences between the various hvac systems and recommending one suitable to our needs. The guys who did the installation were professional and efficient.
Thomas K., Florissant, MO
8/13/2010
We had a new furnace, air conditioner and coil installed in June. Our utility bills have DRAMATICALLY dropped from last year! We are actually saving money. I am very pleased with my purchases.
Joe M., Overland MO
8/10/2010
The installation of my new furnace, air conditioner and coil went fine. I give Jim and Jeff who were the technicians, very high marks as to their knowledge and efficiency.
Drew S., Edwardsville, IL
8/9/2010
I was grateful to be treated courteously – not the same experience with the three other estimtes I had. One called my “sweetheart” and “honey”. One expected 50% up front. One told me I didn’t qualify for rebates. The lowest bid suggested that I simply tell him what other companies’ estimates were and he would guarantee to beat them. He saw no reason to come to my house. Billy from Total Comfort treated me very fairly. Doug and Neal who installed the equipment left my home very clean. One of them returned to retrieve a forgotten drink cup andto move my recycle bin onto the sidewalk! I would certainly recommend this company.
Mary P., St. Louis, MO
8/9/2010
We were desperate! However, Doug and Jeff did a fine job getting a new air conditioner installed in our home. In no time, we were comfortable again. It was a great experience to work with this company.
Carol and Don C., Chesterfield, MO
8/9/2010
We were very pleased with the job they performed. We had several issues which were addressed in addition to the installation of the a/c equipment. They were able to handle it all.
N.H. Church., St. Louis, MO
7/27/2010
Everything went well. I give them an “Excellent” rating on everything on their survey.
Michael S., St. Ann, MO
7/27/2010
Total Comfort Heating and Air Conditioning met all my expectations and then some. There was no evidence they were ever here except I have a new system now! It went soooo smoothly.
Sandra L., Florissant MO
7/20/2010
The service was great!. We discussed all the options and the recommendations met our needs. Things went perfectly.
Dana B., St. Louis, MO
7/20/2010
My wife and I are well pleased with our new air conditioner. We have been comfortable in our home since our new installation. We have a new furnace also and are looking forward to a cozy winter season.
Roger A., Rock Hill, MO
7/12/2010
We had a new air conditioner installed earlier in the season. Total Comfort Heating and Air Conditioning sent their technician Pat out to our house one night when it was not cooling properly. Thanks to their quick response, our four month old and two year old children slept very well that evening! We know that they stand behind their equipment and service. Thank you!
Sharon and Sean U., Fenton MO
7/9/2010
In no time at all, I had Tom give me an estimate on the cost of a new furnace and installed right away. In my busy life, I had this taken care of immediately and didn’t have to worry about it again. I would recommend Total Comfort Heating and A/C to anyone who needs this service.
Jim M., Ballwin, MO
7/9/2010
The installers who came to my house did a great job and in a very timely manner. I was surprised that when they left my house, they had everything cleaned up and left my house spotless! Thank Jeff and Chris for working so efficiently in my home.
Andy G., Manchester, MO
07/08/2010
Everything went very smoothly. Ken did an excellent job explaining what equipment would be best for our home. The technicians were very friendly and explained things to me so I understood how my equipment worked. I would definitely recommend this company to my family.
Dawn U., St. Charles, MO
07/07/2010
I will whole heartedly recommend Total Comfort to my friends, family and co-workers. Ken took exceptional care of me and I had a new system installed the same day! Thanks!
Aaron B., St. Louis MO
6/28/2010
I was so impressed. The owners even stopped by to help with an additional pump I requested. Their knowledge solved my problem and I have had no problems since. I would recommend them to everyone. Their technicians kept my home clean during the install and cleaned up everything before they left.
Pat and Linda C., St. Louis MO
6/25/2010
We were happy with the TOTAL experience. They completed the work in a very timely manner. We had our home back to being very comfortable in no time!
Cindy B., House Springs, MO
6/21/2010
Pat did a great job fixing my air conditioner, he was very efficient and knowledgeable. Thank you for the fast service!
John & Sue S., St. Louis MO
6/11/2010
I was impressed with the ease and efficiency that the technicians showed when installing my new equipment. They gave me all the confidence that I will enjoy my new furnace and air conditioner for many years to come.
Larry J., Ballwin MO
6/11/2010
I would recommend Total Comfort to my family and friends. They showed that they valued their customers very much. My home was kept neat and clean and the technicians answered all my questions. After a couple of weeks, I forgot what they told me about my humidifier and when I called the office, they had my estimater call me back immediately. I felt that they really cared about my concerns.
Elmer K., St. Louis MO
6/3/2010
I had a furnace and air conditioner installed. The technicians took great care in keeping my house clean during their installation. I would definitely recommend this company to any of my friends or family.
Tom S., St. Louis MO
5/21/2010
I was impressed that the technicians explained the equipment and labor warranties. They completed their work on time and were very courteous to me.
Greg V., Wildwood MO
5/21/2010
I had two complete systems installed and was very satisfied with their hard working technicians. I love my digital thermostat which is very easy to use. I also love the variable speed blower which my upstairs needed.
Harry L., Webster Groves MO
5/6/2010
I was very pleased with the entire process. It is clear Total Comfort is customer focused and has processes in place to ensure customer satisfaction.
Dorl L., Chesterfield MO
4/22/2010
I had Chris and Jeff put in my new furnace. They are both just wonderful human beings! Both were cheerful, communicative and trustful. Bill K., who was my salesman, is a top-notch young professional and very kind.
Tom Y., St. Louis MO
4/22/2010
Total Comfort Heating and Air Conditioning put in my new furnace and air conditioner. Everything is just wonderful now. Jeff and Chris were great. I would definitely recommend you to anyone who asked.
Theresa B., Chesterfield MO
4/21/2010
Just wanted to let you know that Jim did a great job for us again, he is our preferred technician (even though I know all of your people are great!), I will continue to refer Total Comfort to all my friends and family with heating and cooling needs.
Jane S., Lemay MO
4/14/2010
I just wanted to call and let you know what a great job Doug did. He exceeded my expectations! I am the customer service manager for a large company here in St. Louis and I know how difficult it can be to make a customer happy, keep up the good work.
Fred D., High Ridge MO
4/13/2010
Total Comfort installed 2 complete systems in my rental properties on 4/1/2010. The installers completed the job in a timely manner and answered all my questions regarding the operation and maintenance of my new systems. Thanks so much for the great job.
Sam M., Ballwin MO
1/18/2010
I had alot of problems understanding my new thermostat, I called in and Tom was a great help walking me through how to program it to the temperatures that suited my needs. Thank you.
Lori F., Chesterfield MO
12/4/09
I had to have a new furnace installed on December 2nd. Your installers were very professional, they completed the work in a timely manner and left my home neat and clean.
Juliet C., Wildwood MO
12/3/09
Your company installed a new system at my home on November 16th. The installers were very prompt, courteous and friendly. They made sure to take the time to understand my needs and answer all my questions.
Lori F., Chesterfield MO
11/24/09
You did a service call at my neighbor’s home today, I let the technician in and stayed while he worked as a favor to her. Steve did a great job, he was very professional and knowledgeable.
Tom S., Creve Coeur MO
11/16/09
Ken and the installers were great. They were very friendly and answered all our questions. The finished install is very clean and professional. We could not be more pleased! We will highly recommend Total Comfort.
Felecia H., Sappington MO
11/9/09
I wanted to call to let you know I was very impressed with Steve Kielhafner. He checked my gas pressure when no one else ever had. He had me call the gas company and they confirmed that the gas pressure at the meter needed to be regulated. I feel Steve was very professional, thorough and honest. You will be doing service at my business later this week and I am referring your company to my two sons.
Harry P., Wentzville MO
11/5/09
We had your company out yesterday to install a new heating and cooling system in our home. Your installers did a great job. They kept my home neat and clean and were very courteous and friendly.
Inge P., Kirkwood MO
10/26/09
At a meeting that Candy Ross had at her home, a neighbor raved about the extra mile that Jim took for her clean and check on her furnace. He explained several concerns of hers and she felt he did a very thorough job. She appreciated the fact that he put on shoe covers to protect her carpeting.
Katie D., St. Louis MO
10/26/09
Jim was at my home today doing a clean and check on my furnace. He was very informative, took pride in his work and spoke highly of your company. Thank you for the great service.
Dan K., Creve Coeur MO
10/20/09
I wanted to call to let you know what a great job Jeff did installing my furnace today. He was neat and efficient and it is great to have heat again.
Mark F., St. Ann MO
10/17/09
I just wanted to drop you an email to comment on the service I had on the 15th. I observe every technician, repair man, etc that works on anything in my home and have done so for every service call for 19 years. That means Thursday I watched my 19th heating check. Steve Kielhafnerfirst of all impressed me with his clean cut appearance andobvious knowledge of my heating system. I had to ask him at least 3 times what he was checking because in all my previous checks withothercompanies he was checking things they never did. He adjusted things I know that no one previously even checked. The bottom line, I will definitely recommend your company and I will be specifically requesting Steve to check my heating and cooling system because of his obvious expertise. No lie, he was definitely the most thorough technician I have had in 19 years. Thanks!
P.S. Also thanks for not smoking right before entering my home.
Lisa G., Ballwin MO
10/13/09
I just wanted to call to let you know how happy I was with the service I received today. Jim was very courteous and professional. I will be calling you for all of my heating and cooling needs.
Susan A., Brentwood MO
10/9/2009
I just wanted to call and let you know how pleased I was with my service today. Jim was very polite and knowledgeable. I will be sure to refer you to any of my friends needing heating or cooling work and I will be calling you back in the spring to service my air conditioner.
Roberta D., Ballwin MO
9/28/2009
Thank you! Your service was outstanding. I was afraid that I would have a horrendous bill because I called for “emergency” service. I was desperate. I found your website online and took a “chance”. The AC had gone out on a Sunday unbeknown to me. While I was gone the temp started to climb to close to 90 degrees inside. Jim called within an hour of my Sunday evening phone call. He was out here by 9:30 the next morning. Two simple problems, the unit had a dirty filter and was low on freon. Marcia was so helpful on the phone, too. I will recommend your company to my neighbors and friends.
Cass M., Lemay MO
9/15/2009
Hi Candy,
I just wanted to let you and Ken know that we were very pleased with the prompt and courteous service we received yesterday from your technician. Doug was very nice and certainly knowledgeable.
Barb B., St. Louis MO
8/15/2009
I had Total Comfort replace my heating and cooling system on 8/10/09. The technicians, Jeff and Chris, were prompt, courteous and took the time to understand my needs. I will highly recommend them to my friends and family.
Ron K., Lake St. Louis MO
7/15/2009
Dear Ken and Candy,
Just a special note to thank you for your prize donation of seven $5.00 gift cards for our annual Seven Pines Improvement Association (SPIA) Fourth of July Parade and Picnic. What a generous donation! This was our 34th annual picnic and again, it was a tremendous success thanks to you and the many other neighborhood sponsors who contributed to this event.
Your support as a prize donor will be recognized in the next issue of our neighborhood newsletter, The Forest Flashes. This newsletter is distributed monthly to approximately 500 families in our subdivision.
We appreciate your contribution and hope that we can count on your participation in the future. We also hope that you generosity is rewarded by increased business form Seven Pines residents.
Sincerely,
Kathy Schonlau
Prize Chairman, SPIA
St. Louis, MO
7/10/09
I called to schedule the installation of the customer’s coil. Terry told me that she was very pleased with Ken Ross. She was going to get other bids, but he was so professional and made her feel so comfortable that she told her husband that she wanted us to do the work. Ken also understood that she is “a poor teacher” and worked with her on the price.
Robert and Terry B., Ballwin MO
6/29/09
I wanted to call and let you know how satisfied I was with the service your company provided. Steve was very nice and explained everything to me so I could understand what was going on with the system, I am very happy.
Betty K., Maryland Heights MO
6/23/09
Just wanted to let you know that I was very pleased with the service I received today. Doug was professional and very nice.
John G., Crestwood MO
6/23/09
Thank You for sending Doug out to fix my air conditioner. He diagnoised the problem and had it back up andrunninginnotime. I will be recommending you company to my friend Diane, expect to be hearing from her soon.
Gene F., Crestwood MO
6/22/09
I just wanted to call you and thank you for the prompt service in getting my A-coil replaced, the cool air feels wonderful. Also I was very impressed with Doug, my installer. He was very professional and answered all my questions.
Dorothy C., Arnold MO
6/12/09
Hey Candy, my brother’s air conditioner stopped working so I told him to call your company. He was very afraid he would be told that he had to replace the entire system. Your company came out and fixed his problem for under $300.00. He was very pleased, you have earned his trust, you have a new customer for sure! Thanks Candy and Total Comfort.
Patty K., St. Louis MO
6/12/09
The installers did a great job at my home. They were very professional, courteous and neat. You can feel free to use me as a reference, I was very pleased with the work that was done.
Casey and Lynn H., St. Peters MO
6/9/09
After getting a number of bids to replace my heating and cooling system I decided to have Total Comfort Heating and Air Conditioning do the work. They explained to me exactly what my home needed and we were able to put in a high efficient furnace because of the tax credits being offered. My husband and I made our decision on a Friday night and I was off work on Monday. Total Comfort was able to come out and install our new furnace, A/C and humidifier on Monday so I didn’t have to take another day off work. Thanks for the great service.
Dave and Yvonne F., Breckenridge Hills MO
5/25/09
Of course the first hot day of the year I found out my air conditioner was not working. Steve came out, found that my unit had a leak and was low on freon. He was able to locate, repair and recharge my system so I was cooling by the end of the day. Thank you for the fast service.
Arlene M., Florissant MO
4/6/09
I replaced my furnace at the end of March. I had a list of questions and concerns that I needed addressed before I felt comfortable having a company come into my home to do the work. Everyone at Total Comfort was a big help, whether I was talking to my estimator, the girls in the office, or the installers at my home. Thank you for a job well done.
Larry and Shirley S., Affton MO
3/14/09
I called Total Comfort’s emergency line last weekend. I had been told that my furnace had to be replaced before gas could be turned on at my home. On Monday morning a crew was out and had the new furnace in for me. Thank you very much.
Jessie C., Berkley MO
2/27/09
With a young, growing family I didn’t think I would be able to afford to replace my furnace and air conditioner. When the time came that I no longer had a choice, Ken Ross came up with a very cost effective solution. We are now enjoying our new heating system and when the temperatures go up it will be great to know that we will be cool without the worry of break-downs and costly repairs.
Brian G., Kirkwood MO
1/17/09
I had Total Comfort install a complete heating and air conditioning system with a humidifier in my home. The work was done in a very timely manner and the technicians were very professional and courteous. I will recommend them to any of my family or friends looking to upgrade or replace their heating and cooling system.
Tim B., St. Charles MO
12/26/08
“Thank You” will never be enough to express my gratitude. My thanks to you, your supplier and the installers for the new furnace and coil I received.
Judy & Brian S., St. Charles MO (WIL Radio Christmas give away recipient)
12/18/08
I was listening to WIL this morning and heard how you helped the family who needed a new furnace. It is nice to know that there are still people (companies) out there who are willing to help out when it is needed. When ever I am in need of heating or cooling service or hear someone who is in need of service Total Comfort Heating and Cooling is who I will be recommending.
Mary R., St. Louis MO
12/18/08
I heard about the furnace you gave away to the needy family on WIL this morning. Kudos to you and your company on the good work you are doing.
Angie C., St. Louis MO
11/12/08
The owners are very knowledgeable. They evaluated my needs for more air flow on the 2nd floor of my home and provided a solution.
Bruce & Linda J., Creve Coeur MO
11/05/08
I will definitely refer Total Comfort Heating and Air Conditioning to all my friends and neighbors, I am a very happy customer.
Ernie B., Valley Park MO
10/27/08
We received fantastic service and a great product!
Clayton & Niccole D., St. Louis MO
10/13/08
Total Comfort provided all services and equipment agreed to in our closing session and assuming the equipment functions as it is supposed to in the future, I am one satisfied customer.
Ronald B., Kirkwood MO
9/22/08
I was very impressed with the presentation and the installation of my new heating and cooling system. All of the people involved were very good.
Nancy H., Sunset Hills MO
9/15/08
We were pleased with the contractor and with the men who installed the furnace and the air conditioner. Thank You.
John & Marilyn F., Crestwood MO
9/9/08
Ken Ross of Total Comfort Heating & Air Conditioning was the most thorough, knowlegeable, andprofessionalcontractorItalkedtooutofthe four cost estimates I received. Ken’s service/installation employees were nothing short of professional. I commend Ken Ross and his employees on a job well done.
Gary H., Ballwin MO
8/8/08
Thanks for the great work, we love our new furnace and air conditioner!
John and Joan B., St. Louis MO
8/5/08
The contractor was very knowledgable and provided great service after hours on a 100 degree day. It was an easy process and transaction, thank you.
Charles & Sherry H., St. Louis MO
7/7/08
I was very pleased with Ken’s sales presentation, Jeff, the technician who installed my air conditioner, and the company overall.
Robert S., Maplewood MO
7/1/08
I will always use andrecommend Total Comfort because I feel their techs are better trained than anyone else’s.
Chris K., Ballwin MO
6/18/08
I had a problem with the drain for my high efficent furnace andairconditioner. Tom Donahue came up with a great, cost effective solution to fix my problem.
Marcia S., Overland MO
6/12/08
Thank you so much for fixing our AC on Saturday – we are in total comfort!
Gail T., Chesterfield MO
6/4/08
Total Comfort did a great job! Prompt, courteous and a good value. I gave their info to 2 other friends who are redoing homes and will add new HVAC units this year. Great job!
Eric G., Brentwood MO
6/2/08
Ken Ross was very professional and kept his commitments on the installation and delivery.
Jim G., Ballwin MO
5/27/08
I was very pleased with everything that was done, thank you.
Shirley R., Affton MO
5/27/08
Total Comfort Heating and A/C were the best. I would recommend them to anyone.
Larry R., Valley Park MO
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