1/23/12

I have been having Total Comfort Heating and Cooling clean and check my air conditioner and furnace for years.  Unfortunately I found myself without heat on Saturday.  I called the emergency line and Pat called me back and was heading to my home within an hour of the call.  When he got here he found that the blower motor and wheel had gone out, my unit is very old and the wheel was no longer available.  Pat got hold of Ken Ross and he took care of quoting a new furnace for me and set it up for installation first thing on Monday morning.  Doug and Neal came out and I had heat again within a couple of hours.  Pat, Doug, Neal and Ken were all very professional and did a great job.  Thank you again.

Judy G.,  St. John MO

12/4/11

I just wanted to say thank you for sending Jim out to my house to maintain my furnace.  He is very professional and a great representation of your company.  I have been in the contracting business for years and this was the best service I have ever had.

Victor S.,  Olivette MO

11/21/11

I just wanted to call to let you know how happy I am with the work Chris did at my home today.  This is my first experience with your company and Chris made quite an impression.  I will be sure to call you when I am in need of service again.

Patti C.,  Barnhardt  MO

11/16/11

We received an ad for Total Comfort in the mail and gave them a call when we were shopping for a new furnace.  Ken was our salesman and we felt very comfortable with him.  I would certainly refer this company to anyone who is looking for new systems.

Ray O.,  St. Charles  MO

11/15/11

We needed a new furnace and Tom did a great job working with our schedule and explaining everything to us.  We would recommend Total Comfort.

Chris V.,  Chesterfield  MO

10/31/11

I always get my furnace and air conditioner checked out before each season.  Jim came and checked out my furnace this year.  I feel he was very thorough and very, very nice.  I wanted his company to be sure and know this.  I am very happy with his service.

Loretta L.,  St. Louis  MO

10/27/11

I purchased a new furnace and air conditioner from Total Comfort.  Ken did a fine job explaining what is all in the market today and all the rebates.  Doug and Neal were very efficient with the installation.  I would definitely recommend this company.

Sam C., Chesterfield  MO

8/30/2011

I was impressed with Bill’s knowledge of the systems and of the competitions.  His explanation for a layman is spot on and easy to understand.  I believe that the issue can be resolved and that the company in general is a good resource for all heating and cooling.

Billie O.,  Valley Park  MO

8/30/2011

We would like to greatly thank you for your service and being patient waiting for your payment.  This means so much to us.  Since you installed the system, the name of your company stands by it’s name.  We are Total Comfort when we walk in and around our home.  Thanks

Virgil & Karen J.,  Florissant  MO

8/19/11

I found your company from an ad in the the Post Dispatch.  I liked the fact you were a family owned business.  Your salesman, Ken, gave me a very competitive price and the office staff was very helpful when I was trying to get information on the rebates.  I will recommend Total Comfort.

Michael K.,  Maryland Heights   MO

8/19/11

Total Comfort did a fine job replacing our old stuff.  We now have a new furnace and air conditioner.  Ken did a good job explaining how our new equipment will save us money in the long run.  That is important to us.    The technicians who installed the equipment did the job very timely and efficiently.  They were very clean cut and polite.   I appreciate the time they took to clean up after they were finished with their job.

Dan M.,  St. Louis  MO

8/19/11

Your company certainly took care of me when I had no cooling.  I was in a panic but you were able to get me comfortable again pretty quickly.  That is what I get for waiting so long before I replaced my very old equipment.  I am ready now for any season.  Thank you.

Catherine C.,  Maryland Heights  MO

8/16/11

I have a very busy schedule.  Your company was certainly very accommodating to this.  I was able to get my installation done in a relatively short time in spite of the heat wave.

Robert H.,  St. Louis MO

8/16/11

I got a new furnace and air conditioner from your company.  I am now so comfortable in this extreme heat wave.  Thank you for working in those extreme temperatures so that I could have cooling again.

Mary Z.,  Webster Groves,  MO

8/12/11

My salesman was Ken.  All my questions about warranties and operation were answered to my satisfaction.  The technicians who came to install my new equipment were very nice and kept my home clean.  After they left, everything looked just the same as they found it, except for my shiny new equipment.

Evelyn I.,  St. Charles  MO

8/12/11

I give you all excellent marks on your survey.  Everything went very well with my installation on my furnace, air conditioner and humidifier.

Ina N.,  St. Louis MO

8/12/11

Our air conditioning went out late on a Friday afternoon, shortly before we were to leave for the weekend.  We very much appreciated the prompt service call on Friday, the personal visit from Tom on Sunday to set up for the new unit, the the very prompt installation.  Of course, this also happened when the temperatures were about 100 degrees!  Excellent personal service and attention to detail – all the more appreciated when business is at peak demand in the extreme summer heat.  Thank you!

Judy C.,  Chesterfield  MO

8/11/11

We had a new air conditioner, coil and air handler installed by your company.   Our family was very pleased with your service.

Tom N.,  Chesterfield  MO

8/11/11

I was so impressed with your company, from the salesman, the techs and the office who handling the warranty info and rebate information.  Neal, Doug and everyone were so courteous.  I will highly recommend your company.

Elaine L.,  St. Louis  MO

8/10/11

I was very nervous about having to purchase a new air conditioner and coil when my compressor went out.  No one I knew had purchased a system recently so I couldn’t get any referrals, I saw your ad and I liked that you were family owned.

When Bill Kiel came out he put me at ease immediately.  He was very friendly, professional and knowledgeable.  He answered all my questions and made me feel very confident that I was purchasing the right system for my home, I will refer you to all my friends and family.

Thank you for making a hard job easy!

Cindy P., Creve Coeur  MO

8/1/11

In all this heat our air conditioner went out.  I called your service department and they were able to get somebody out pretty quickly.  However, my unit was too old to put too much money into it.  I ended up buying new equipment and am so glad I did.   I am very pleased with the service, equipment, service representative and sales representative.

Sarah C.,  Florissant  MO

 

8/1/11

A friend recommended Total Comfort to me.  I had to buy a new air conditioner and am glad I went with your company.  Everything went good.    Thank you.

Gwen J.,  St. Louis  MO

8/1/11

I am very pleased with my new equipment.  I give you guys excellent in all areas of service and knowledge.  Would recommend your company to anyone who asks.

Scott P.,  Wildwood  MO

7/29/11

Just want to say “Thanks again”.  The new air conditioner feels wonderful!

Julie O.,  Des Peres  MO

7/25/2011

I just wanted to let you know how pleased I am, every step…Outstanding service. From getting an appointment, fixing our problem, and coming up with a permanent fix (we have a home built in 1928 so it presents certain problems), many thanks.

David D., Kirkwood  MO

7/14/11

We called Total Comfort Heating and Air Conditioning for our new furnace and air conditioner.  We also had a return air register put in our basement and 2 combustion grilles.    We are very satisfied with the work they performed.

Sonny L.,  Creve Coeuer  MO

7/11/11

My sister recommended Total Comfort to me when I was in need of new equipment.  Both me and my parents had new units installed.    I would certainly recommend them.

Dan L.,  Ballwin  MO

7/7/11

Our estimator was Billie.  He was a very nice gentleman.  He explained everything to me and I was then able to make my decision.  My furnace and air conditioner was installed to my satisfaction.   I would certainly recommend them.

Ann K.,  St. Louis  MO

7/5/11

I say that “Ken is the MAN!”  I bought a new furnace and had 2 runs put into the bedroom and in the basement.  Great job!

Brett T.,  St. Louis  MO

6/30/11

I looked them up in the Yellow Pages.  It turns out I made a very good decision going with Total Comfort.  Everything worked very well that morning for my installation of my new air conditioner.

Karen A.,  St. Louis  MO

6/27/11

We were looking for a company to purchase our furnace and air conditioner from.  We saw the ad for Total Comfort Heating and Air Conditioning in the Post Dispatch.  We had also received a mailer from them.  We called them and are glad we did.  They met all our expectations and we are pleased with their work.

Melvin M.,   St. Louis  MO

6/22/11

Total Comfort came and replaced our furnace, air conditioner and humidifier.  They came promptly in the morning and were gone by early afternoon.  They did not leave any mess at the work sight and took care that they left my home clean.  I appreciate that.  Everything went very smoothly.  I highly recommend them.

Don B.,  Chesterfield  MO

6/15/11

I had decided not to repair my old air conditioner and replace it with a new one.  I am so glad.  I am much more comfortable now.  Thanks to Ken Ross and Total Comfort Heating and Air Conditioning.

Mary M.,  Florissant  MO

6/7/11

I cannot thank you enough for your prompt response.  My a/c stopped working overnight and it got pretty hot quickly.  Jeff was my technician and he did a great job, was very courteous, fast, and did not even mind when I watched for a few minutes and asked questions.  You have definitely made a satisfied new customer.  God bless!

Diana L.,  St. Ann  MO

5/26/11

I needed a furnace, air conditioner and insulated ductwork in the attic.  They did a very professional job.

Beth C.,  St. Louis  MO

5/13/11

As you can tell from all the “excellent” checked boxes on your survey, I was very satisfied.  I have already referred you to my daughter.

Loraine A.,  Ferguson  MO

5/13/11

A friend of mine gave me the name of Total Comfort Heating and Air Conditioning when I need a new air conditioner.  I called them right away.  Everything was done to my satisfaction.  I am very pleased with their work.

Sandy W.,  St. Charles  MO

5/03/11

Job well done!  I would recommend your company to my friends.

Steve F.,  St. Louis  MO

4/25/11

We had a furnace and air conditioner installed by Total Comfort and have no complaints about their service or prices.  We would definitely recommend them.

Brian K.,  St. Charles  MO

4/10/11

I gave Total Comfort Heating and Air Conditioning high marks on their customer survey.  I definitely want to sign up for their maintenance agreement.  I will recommend them to anyone who asks.

Jim S.,  High Ridge  MO

3/14/11

Jeff and Chris were my installers.  I appreciated when they told me they were leaving for lunch and told me again when they returned.  Everything they did, they did neatly.

Julie T.,  St. Charles  MO

3/12/11

I needed a new furnace.  I appreciated that this company came on one of the coldest days in December when other companies did not.

Vivan T.,  St. Louis  MO

3/8/11

We had a furnace and air conditioner installed.  Everything went smoothly.  I would recommend Total Comfort  for sure.

Julie G.,  Chesterfield  MO

3/8/11

I saw Total Comfort’s truck in our subdivision and gave them a call when I needed a complete replacement for my units.  Turned out fantastic.

Barbara S.,  St. Louis  MO

3/8/11

Simply put – GREAT job by ALL!  We had the works done.  Furnace, air conditioner, air cleaner and thermostat.

Paul H.,  Kirkwood  MO

2/20/11

We had a furnace and air cleaner with a programmable thermostat installed.   Could not have been more pleased with our experience.

Barry H.,  Chesterfield  MO

2/20/11

We give Total Comfort excellent marks on everything on their survey.  They TOTALLY take care of their customer.

Tom B.,  Wildwood   MO

2/19/11

We had an entire HVAC system with humidifier and air filtration unit installed and are 100% pleased.  Bill, our estimator, was awesome and knowledgeable.  The service technicians were great.  The entire process was professional.

Dimitrios T.,  Hazelwood  MO

2/14/11

It was great working with Ken Ross at Total Comfort Heating and Air Conditioning.  He recommended a furnace and thermostat for my home which fit into my price range.  Everything worked out to my expectations.  Thank you!

Phil G.,  Fenton  MO

2/4/11

Total Comfort Heating and Air Conditioning did a fine job installing my new equipment and making sure I understood my warrranties.

Gary P.,  Kirkwood  MO

2/4/11

Everything was done to my satisfaction.  The techs were courteous and friendly and completed the work in a timely manny.  They kept my home neat and clean.  Ken Ross explained the warranties and equipment very well.

Doug B.,  St. Louis  MO

2/2/2011

I had a new system installed on 8/16/2010, after letting some time go by I wanted to let you know that I love my new Amana!  Bill Kiel did a great job making sure I got the system that was going to be right for me.  I am already saving money on my utility bills.  Thanks for a great job.

Gerald W., Creve Coeur  MO

1/14/11

I had a complete installation done at my rental property.  Bill took great care to recommend just the right equipment taking in consideration that this was not my primary residence but that I certainly wanted quality work performed.

Norman T.,  Creve Coeur  MO

1/12/11

We have been very satisfied with our installation.  Thank you Total Comfort Heating and Air Conditioning.

Elisabeth J.,  St. Louis  MO

1/11/11

I have recommended Total Comfort Heating and Air Conditioning to several people since our installation.  I have always been very careful about who I recommend so that speaks volumes about the company.

Michael F.,  St. Louis  MO

1/6/11

We needed a new furnace and air conditioner.  Total Comfort Heating and Air Conditioning took care of all of this for us.  We have been pleased with the service and attention we received.

Dan S.,  O’Fallon  MO

1/5/11

We gave Total Comfort Heating and Air Conditioning all excellent marks on their customer satisfaction survey.   We would also recommend them to any of our friends or family.

Christopher C.,  Ballwin  MO

12/21/10

It is sure nice to deal with a company that has good customer relationships.  With so many companies today, it is a struggle to get a live person.  They took care of our heating and air conditioning needs and recommended an excellent plumbing company to take care of our water heater installation.

Robert N.,  Ballwin  MO

12/20/10

We had a complete system along with a programmable thermostat installed.  Total Comfort made sure I knew how to program the thermostat when I ran into some difficulties with the manufacturer’s instructions.  Everything has been completed to my satisfaction.

Michael B.,  Florissant  MO

12/20/10

We are very happy with our new system.  We give Total Comfort Heating and A/C all excellent marks on their survey.  Chris and Jeff who installed the system are tops!

Jon L.,   Imperial  MO

12/16/10

Our family is extremely satisfied with our new a/c and furnace.  We already notice how we don’t need to crank the thermostat up past 69 degrees to maintain warmth in our home.  Our old system ran around 72 degrees and my son’s bedroom never received heat in the winter.  Now with our new furnace, he stays warm at night.  Staff is wonderful and so was our salesman.  I would recommend him to anyone thinking about replacing their system.  Thanks again for a wonderful job.

Tammy G.,  Fenton  MO

12/14/10

I am very pleased with working with Total Comfort Heating and A/C.  I will certainly use them for any other hvac work I may need in the future.

Alma C.,  Florissant  MO

12/10/10

I filled out their survey and gave them all excellent marks.  Could not be more pleased.

David S.,  Ballwin  MO

12/05/10

Everything for the installation went very smoothly.  I already told my neighbors about this company and they have bought a new furnace and air also.

Joyce M.,  Imperial   MO

11/29/10

I am very pleased.  Ken and each of the techs that were here were professional and easy to discuss questions and/or concerns with.

Kenneth T.,  St. Charles MO

11/26/10

Everyone made sure we understood how to use our new equipment and understood our warranties.  I really appreciated that.  Work was done efficiently and completely on a timely basis.

Walter Y.,  St. Louis  MO

11/24/10

I just wanted to send you a note letting you know it’s been a pleasure working with your company.  From Bill Kiel’s visit to my home to the completed job that the installers (Doug and Neal) did, the project was completed in a timely and professional manner.  I couldn’t be happier with the work that was performed, and ask that you pass this on to your employees that deserve the recognition.

David S., Ballwin  MO

11/4/10

Our installer, Doug really knew what he was doing.   The other installer Neal worked very hard on the outside during our installation.  I have  no problem recommending Total Comfort Heating and Air Conditioning to anyone who asks.

James H.,  House Springs  MO

11/4/10

Billie was an excellent salesman.   We had Jim do the Ameren UE Check me test and he really knew what he was doing.  Jim explained everything about the test.  I was so impressed that the installers took such good care of my home.  They were careful in laying down the tarp and always remembered to put on their booties.

I would recommend Total Comfort Heating and Air Conditioning to anyone.

Stan V.,  St. Louis  MO

10/30/10

Billie was our salesman.   He was fantastic!.  Jeff and Chris were wonderful.  They did my complete installation in the rain!!

Robert M.,  Lake St. Louis  MO

10/27/10

Your installers, Doug and Neal, were both very nice guys.  I was very impressed with how professional and neat they were.  Don’t ever get rid of those two.  They know what they are doing.

Edward H.,  St. Louis  MO

10/7/10

During andafter install, if I needed something accomplished it was done, now!!….I highly recommend your company to any customer who is willing to put up with excellence in salesmanship, installation and back up to ANY anomilty that occurs.  I will be proud to have my name added to any list for future customers to verify satisfaction with your company.

George K.,  St. Louis  MO

9/23/10

Thanks! Total Comfort, for sending us top-notch technicians to replace my furnace and air conditioner.  Neil, Bill and Chris explained the products and methods of installation.  I really appreciated that.

Don B.,  St. Louis  MO

9/23/10

A new furnace and air conditioner was put in by Total Comfort Heating and Air.  My salesman, Billy, explained the equipment and labor warranties to my satisfaction.  I received their flyer in the mail and was glad I contacted them.

Janise D.,  Wildwood  MO

9/22/10

We had a great experience when we had our new air conditioner installed.   I will certainly recommend Total Comfort Heating and Air Conditioning to my friends.

Buffy H.,  Fenton  MO

9/14/10

My heating and air conditioning unit was unique, but Bill, our salesman, was great at helping me find a solution.  The installation was not easy, but again they solved the problem.  Thanks for working with me.

Ronald K.,  St. Louis   MO

9/14/10

We had Total Comfort Heating and Air Conditioning put in a new furnace and air conditioner.  Chris and Neal were our technicians who did the installation.  Ken Ross was our salesman.  This was the best experience ever with a contractor in my home.  The installers were competent, professional and just plain nice people.

Cindy W.,  Chesterfield   MO

9/14/10

We had an air conditioner put in this July and all I can say is that  “everyone was great”.  Everything went very smoothly.

Nancy K.,  Rockhill    MO

9/2/2010

Thank you for the great job your company did for me today.  You got out here very quickly and had my air conditioner up and running in no time.  I’ve been looking for a company to take care of my heating and cooling needs, I haven’t been happy with my existing company, I’m glad I won’t have to worry about calling anyone else.

Janet H., Creve Coeur  MO

8/18/2010

I totally appreciate the timely support.  Your firm was very forthcoming.  They were helpful in fixing my second air conditioning unit at a reasonable cost.    I would recommend Total Comfort to any of my friends or family.

Jim F.,  Chesterfield   MO

8/17/2010

The company has wonderful technicians on staff who kept my home clean and hauled everything away!  The salesman did a great job explaining all the rebates and tax credits.  He certainly understood how I wanted to qualify for anything I was able to.

James H.,  St. Louis   MO

8/17/2010

The experience could not have been better.  Knowledgeable salesman (Bill), thorough and professional installers (Doug and Neil).

James H.,  Town & Country,  MO

8/17/2010

Bill was very helpful in explaining the differences between the various hvac systems and recommending one suitable to our needs.  The guys who did the installation were professional and efficient.

Thomas K.,  Florissant,  MO

8/13/2010

We had a new furnace, air conditioner and coil installed in June.  Our utility bills have DRAMATICALLY dropped from last year!  We are actually saving money.  I am very pleased with my purchases.

Joe M.,  Overland  MO

8/10/2010

The installation of my new furnace, air conditioner and coil went fine.  I give Jim and Jeff who were the technicians, very high marks as to their knowledge and efficiency.

Drew S.,  Edwardsville,  IL

8/9/2010

I was grateful to be treated courteously – not the same experience with the three other estimtes I had.  One called my “sweetheart” and “honey”.  One expected 50% up front.  One told me I didn’t qualify for rebates.  The lowest bid suggested that I simply tell him what other companies’ estimates were and he would guarantee to beat them.  He saw no reason to come to my house.  Billy from Total Comfort treated me very fairly.   Doug and Neal who installed the equipment left my home very clean.  One of them returned to retrieve a forgotten drink cup andto move my recycle bin onto the sidewalk!  I would certainly recommend this company.

Mary P.,  St. Louis,  MO

8/9/2010

We were desperate!  However, Doug and Jeff did a fine job getting a new air conditioner installed in our home.  In no time, we were comfortable again.  It was a great experience to work with this company.

Carol and Don C.,  Chesterfield,  MO

8/9/2010

We were very pleased with the job they performed.   We had several issues which were addressed in addition to the installation of the a/c equipment.  They were able to handle it all.

N.H. Church.,  St. Louis, MO

7/27/2010

Everything went well.  I give them an “Excellent” rating on everything on their survey.

Michael S.,  St. Ann,  MO

7/27/2010

Total Comfort Heating and Air Conditioning met all my expectations and then some.  There was no evidence they were ever here except I have a new system now!  It went soooo smoothly.

Sandra L.,  Florissant  MO

7/20/2010

The service was great!.  We discussed all the options and the recommendations met our needs.  Things went perfectly.

Dana B., St. Louis,  MO

7/20/2010

My wife and I are well pleased with our new air conditioner.  We have been comfortable in our home since our new installation.  We have a new furnace also and are looking forward to a cozy winter season.

Roger A., Rock Hill,  MO

7/12/2010

We had a new air conditioner installed earlier in the season.  Total Comfort Heating and Air Conditioning sent their technician Pat out to our house one night when it was not cooling properly.  Thanks to their quick response, our four month old and two year old children slept very well that evening!  We know that they stand behind their equipment and service.  Thank you!

Sharon and Sean U.,  Fenton  MO

7/9/2010

In no time at all, I had Tom give me an estimate on the cost of a new furnace and installed right away.   In my busy life, I had this taken care of immediately and didn’t have to worry about it again.  I would recommend Total Comfort Heating and A/C to anyone who needs this service.

Jim M.,  Ballwin,  MO

7/9/2010

The installers who came to my house did a great job and in a very timely manner.  I was surprised that when they left my house, they had everything cleaned up and left my house spotless!  Thank Jeff and Chris for working so efficiently in my home.

Andy G.,  Manchester, MO

07/08/2010

Everything went very smoothly.  Ken did an excellent job explaining what equipment would be best for our home.  The technicians were very friendly and explained things to me so I understood how my equipment worked.  I would definitely recommend this company to my family.

Dawn U.,  St. Charles,  MO

07/07/2010

I will whole heartedly recommend Total Comfort to my friends, family and co-workers.  Ken took exceptional care of me and I had a new system installed the same day!  Thanks!

Aaron B.,  St. Louis  MO

6/28/2010

I was so impressed.  The owners even stopped by to help with an additional pump I requested.  Their knowledge solved my problem and I have had no problems since.  I would recommend them to everyone.  Their technicians kept my home clean during the install and cleaned up everything before they left.

Pat and Linda C.,  St. Louis  MO

6/25/2010

We were happy with the TOTAL experience.  They completed the work in a very timely manner.  We had our home back to being very comfortable in no time!

Cindy B.,   House Springs, MO

6/21/2010

Pat did a great job fixing my air conditioner, he was very efficient and knowledgeable.  Thank you for the fast service!

John & Sue S.,  St. Louis  MO

6/11/2010

I was impressed with the ease and efficiency that the technicians showed when installing my new equipment.  They gave me all the confidence that I will enjoy my new furnace and air conditioner for many years to come.

Larry J.,  Ballwin  MO

6/11/2010

I would recommend Total Comfort to my family and friends.  They showed that they valued their customers very much.  My home was kept neat and clean and the technicians answered all my questions.  After a couple of weeks, I forgot what they told me about my humidifier and when I called the office, they had my estimater call me back immediately.  I felt that they really cared about my concerns.

Elmer K.,  St. Louis  MO

6/3/2010

I had a furnace and air conditioner installed.  The technicians took great care in keeping my house clean during their installation.  I would definitely recommend this company to any of my friends or family.

Tom S., St. Louis  MO

5/21/2010

I was impressed that the technicians explained the equipment and labor warranties.  They completed their work on time and were very courteous to me.

Greg V.,  Wildwood  MO

5/21/2010

I had two complete systems installed and was very satisfied with their hard working technicians.    I love my digital thermostat which is very easy to use.  I also love the variable speed blower which my upstairs needed.

Harry L.,  Webster Groves  MO

5/6/2010

I was very pleased with the entire process.  It is clear Total Comfort is customer focused and has processes in place to ensure customer satisfaction.

Dorl L.,  Chesterfield  MO

4/22/2010

I had Chris and Jeff put in my new furnace.  They are both just wonderful human beings!  Both were cheerful, communicative and trustful.  Bill K., who was my salesman, is a top-notch young professional and very kind.

Tom Y.,  St. Louis  MO

4/22/2010

Total Comfort Heating and Air Conditioning put in my new furnace and air conditioner.  Everything is just wonderful now.  Jeff and Chris were great.  I would definitely recommend you to anyone who asked.

Theresa B.,  Chesterfield  MO

4/21/2010

Just wanted to let you know that Jim did a great job for us again, he is our preferred technician (even though I know all of your people are great!), I will continue to refer Total Comfort to all my friends and family with heating and cooling needs.

Jane S.,  Lemay  MO

4/14/2010

I just wanted to call and let you know what a great job Doug did.  He exceeded my expectations!  I am the customer service manager for a large company here in St. Louis and I know how difficult it can be to make a customer happy, keep up the good work.

Fred D.,  High Ridge  MO

4/13/2010

Total Comfort installed 2 complete systems in my rental properties on 4/1/2010.  The installers completed the job in a timely manner and answered all my questions regarding the operation and maintenance of my new systems.  Thanks so much for the great job.

Sam M.,  Ballwin  MO

1/18/2010

I had alot of problems understanding my new thermostat, I called in and Tom was a great help walking me through how to program it to the temperatures that suited my needs.  Thank you.

Lori F.,  Chesterfield  MO

12/4/09

I had to have a new furnace installed on December 2nd.  Your installers were very professional, they completed the work in a timely manner and left my home neat and clean.

Juliet C., Wildwood  MO

12/3/09

Your company installed a new system at my home on November 16th.  The installers were very prompt, courteous and friendly.  They made sure to take the time to understand my needs and answer all my questions.

Lori F.,  Chesterfield  MO

11/24/09

You did a service call at my neighbor’s home today, I let the technician in and stayed while he worked as a favor to her.  Steve did a great job, he was very professional and knowledgeable.

Tom S.,  Creve Coeur  MO

11/16/09

Ken and the installers were great.  They were very friendly and answered all our questions.  The finished install is very clean and professional.  We could not be more pleased!  We will highly recommend Total Comfort.

Felecia H.,  Sappington  MO

11/9/09

I wanted to call to let you know I was very impressed with Steve Kielhafner.  He checked my gas pressure when no one else ever had.  He had me call the gas company and they confirmed that the gas pressure at the meter needed to be regulated.   I feel Steve was very professional, thorough and honest.  You will be doing service at my business later this week and I am referring your company to my two sons.

Harry P.,  Wentzville  MO

11/5/09

We had your company out yesterday to install a new heating and cooling system in our home.  Your installers did a great job.  They kept my home neat and clean and were very courteous and friendly.

Inge P., Kirkwood MO

10/26/09

At a meeting that Candy Ross had at her home, a neighbor raved about the extra mile that Jim took for her clean and check on her furnace.  He explained several concerns of hers and she felt he did a very thorough job.  She appreciated the fact that he put on shoe covers to protect her carpeting.

Katie D.,  St. Louis  MO

10/26/09

Jim was at my home today doing a clean and check on my furnace.  He was very informative, took pride in his work and spoke highly of your company.  Thank you for the great service.

Dan K.,  Creve Coeur  MO

10/20/09

I wanted to call to let you know what a great job Jeff did installing my furnace today.  He was neat and efficient and it is great to have heat again.

Mark F.,  St. Ann  MO

10/17/09

I just wanted to drop you an email to comment on the service I had on the 15th.  I observe every technician, repair man, etc that works on anything in my home and have done so for every service call for 19 years.  That means Thursday I watched my 19th heating check.  Steve Kielhafnerfirst of all impressed me with his clean cut appearance andobvious knowledge of my heating system.  I had to ask him at least 3 times what he was checking because in all my previous checks withothercompanieshe was checking things they never did.  He adjusted things I know that no one previously even checked.  The bottom line, I will definitely recommend your company and I will be specifically requesting Steve to check my heating and cooling system because of his obvious expertise.  No lie, he was definitely the most thorough technician I have had in 19 years.  Thanks!

P.S.  Also thanks for not smoking right before entering my home.

Lisa G., Ballwin  MO

10/13/09

I just wanted to call to let you know how happy I was with the service I received today.  Jim was very courteous and professional.  I will be calling you for all of my heating and cooling needs.

Susan A.,  Brentwood  MO

10/9/2009

I just wanted to call and let you know how pleased I was with my service today.  Jim was very polite and knowledgeable.  I will be sure to refer you to any of my friends needing heating or cooling work and I will be calling you back in the spring to service my air conditioner.

Roberta D., Ballwin  MO

9/28/2009

Thank you!  Your service was outstanding.  I was afraid that I would have a horrendous bill because I called for “emergency” service.  I was desperate.  I found your website online and took a “chance”.  The AC had gone out on a Sunday unbeknown to me.  While I was gone the temp started to climb to close to 90 degrees inside.  Jim called within an hour of my Sunday evening phone call.  He was out here by 9:30 the next morning.  Two simple problems, the unit had a dirty filter and was low on freon.  Marcia was so helpful on the phone, too.  I will recommend your company to my neighbors and friends.

Cass M.,  Lemay  MO

9/15/2009

Hi Candy,

I just wanted to let you and Ken know that we were very pleased with the prompt and courteous service we received yesterday from your technician.  Doug was very nice and certainly knowledgeable.

Barb B., St. Louis  MO

8/15/2009

I had Total Comfort replace my heating and cooling system on 8/10/09.  The technicians, Jeff and Chris, were prompt, courteous and took the time to understand my needs.  I will highly recommend them to my friends and family.

Ron K., Lake St. Louis  MO

7/15/2009

Dear Ken and Candy,

Just a special note to thank you for your prize donation of seven $5.00 gift cards for our annual Seven Pines Improvement Association (SPIA) Fourth of July Parade and Picnic.  What a generous donation!  This was our 34th annual picnic and again, it was a tremendous success thanks to you and the many other neighborhood sponsors who contributed to this event.

Your support as a prize donor will be recognized in the next issue of our neighborhood newsletter, The Forest Flashes.  This newsletter is distributed monthly to approximately 500 families in our subdivision.

We appreciate your contribution and hope that we can count on your participation in the future.  We also hope that you generosity is rewarded by increased business form Seven Pines residents.

Sincerely,

Kathy Schonlau

Prize Chairman, SPIA

St. Louis,  MO

7/10/09

I called to schedule the installation of the customer’s coil.  Terry told me that she was very pleased with Ken Ross.  She was going to get other bids, but he was so professional and made her feel so comfortable that she told her husband that she wanted us to do the work.  Ken also understood that she is “a poor teacher” and worked with her on the price.

Robert and Terry B.,  Ballwin  MO

6/29/09

I wanted to call and let you know how satisfied I was with the service your company provided.  Steve was very nice and explained everything to me so I could understand what was going on with the system, I am very happy.

Betty K.,  Maryland Heights  MO

6/23/09

Just wanted to let you know that I was very pleased with the service I received today.  Doug was professional and very nice.

John G.,  Crestwood  MO

6/23/09

Thank You for sending Doug out to fix my air conditioner.  He diagnoised the problem and had it back up andrunninginnotime.  I will be recommending you company to my friend Diane, expect to be hearing from her soon.

Gene F.,  Crestwood  MO

6/22/09

I just wanted to call you and thank you for the prompt service in getting my A-coil replaced, the cool air feels wonderful.  Also I was very impressed with Doug, my installer.  He was very professional and answered all my questions.

Dorothy C.,  Arnold  MO

6/12/09

Hey Candy, my brother’s air conditioner stopped working so I told him to call your company.  He was very afraid he would be told that he had to replace the entire system.  Your company came out and fixed his problem for under $300.00.  He was very pleased, you have earned his trust, you have a new customer for sure!  Thanks Candy and Total Comfort.

Patty K.,  St. Louis  MO

6/12/09

The installers did a great job at my home.  They were very professional, courteous and neat.  You can feel free to use me as a reference, I was very pleased with the work that was done.

Casey and Lynn H., St. Peters  MO

6/9/09

After getting a number of bids to replace my heating and cooling system I decided to have Total Comfort Heating and Air Conditioning do the work.  They explained to me exactly what my home needed and we were able to put in a high efficient furnace because of the tax credits being offered.  My husband and I made our decision on a Friday night and I was off work on Monday.  Total Comfort was able to come out and install our new furnace, A/C and humidifier on Monday so I didn’t have to take another day off work.  Thanks for the great service.

Dave and Yvonne F., Breckenridge Hills  MO

5/25/09

Of course the first hot day of the year I found out my air conditioner was not working.  Steve came out, found that my unit had a leak and was low on freon.  He was able to locate, repair and recharge my system so I was cooling by the end of the day.  Thank you for the fast service.

Arlene M., Florissant  MO

4/6/09

I replaced my furnace at the end of March.  I had a list of questions and concerns that I needed addressed before I felt comfortable having a company come into my home to do the work.  Everyone at Total Comfort was a big help, whether I was talking to my estimator, the girls in the office, or the installers at my home.  Thank you for a job well done.

Larry and Shirley S., Affton  MO

3/14/09

I called Total Comfort’s emergency line last weekend.  I had been told that my furnace had to be replaced before gas could be turned on at my home.  On Monday morning a crew was out and had the new furnace in for me.  Thank you very much.

Jessie C., Berkley  MO

2/27/09

With a young, growing family I didn’t think I would be able to afford to replace my furnace and air conditioner.  When the time came that I no longer had a choice, Ken Ross came up with a very cost effective solution.  We are now enjoying our new heating system and when the temperatures go up it will be great to know that we will be cool without the worry of break-downs and costly repairs.

Brian G., Kirkwood  MO

1/17/09

I had Total Comfort install a complete heating and air conditioning system with a humidifier in my home.  The work was done in a very timely manner and the technicians were very professional and courteous.  I will recommend them to any of my family or friends looking to upgrade or replace their heating and cooling system.

Tim B., St. Charles  MO

12/26/08

“Thank You” will never be enough to express my gratitude.  My thanks to you, your supplier and the installers for the new furnace and coil I received.

Judy & Brian S., St. Charles  MO   (WIL Radio Christmas give away recipient)

12/18/08

I was listening to WIL this morning and heard how you helped the family who needed a new furnace.  It is nice to know that there are still people (companies) out there who are willing to help out when it is needed.  When ever I am in need of heating or cooling service or hear someone who is in need of service Total Comfort Heating and Cooling is who I will be recommending.

Mary R., St. Louis  MO

12/18/08

I heard about the furnace you gave away to the needy family on WIL this morning.  Kudos to you and your company on the good work you are doing.

Angie C., St. Louis  MO

11/12/08

The owners are very knowledgeable.  They evaluated my needs for more air flow on the 2nd floor of my home and provided a solution.

Bruce & Linda J., Creve Coeur MO

11/05/08

I will definitely refer Total Comfort Heating and Air Conditioning to all my friends and neighbors, I am a very happy customer.

Ernie B., Valley Park  MO

10/27/08

We received fantastic service and a great product!

Clayton & Niccole D., St. Louis  MO

10/13/08

Total Comfort provided all services and equipment agreed to in our closing session and assuming the equipment functions as it is supposed to in the future, I am one satisfied customer.

Ronald B., Kirkwood  MO

9/22/08

I was very impressed with the presentation and the installation of my new heating and cooling system.  All of the people involved were very good.

Nancy H., Sunset Hills  MO

9/15/08

We were pleased with the contractor and with the men who installed the furnace and the air conditioner.  Thank You.

John & Marilyn F., Crestwood  MO

9/9/08

Ken Ross of Total Comfort Heating & Air Conditioning was the most thorough, knowlegeable, andprofessionalcontractorItalkedtooutofthefour cost estimates I received.  Ken’s service/installation employees were nothing short of professional.  I commend Ken Ross and his employees on a job well done.

Gary J., Ballwin  MO

8/8/08

Thanks for the great work, we love our new furnace and air conditioner!

John and Joan B., St. Louis  MO

8/5/08

The contractor was very knowledgable and provided great service after hours on a 100 degree day.  It was an easy process and transaction, thank you.

Charles & Sherry H., St. Louis  MO

7/7/08

I was very pleased with Ken’s sales presentation, Jeff, the technician who installed my air conditioner, and the company overall.

Robert S., Maplewood  MO

7/1/08

I will always use andrecommend Total Comfort because I feel their techs are better trained than anyone else’s.

Chris K., Ballwin  MO

6/18/08

I had a problem with the drain for my high efficent furnace and air conditioner.  Tom Donahue came up with a great, cost effective solution to fix my problem.

Marcia S., Overland  MO

6/12/08

Thank you so much for fixing our AC on Saturday – we are in total comfort!

Gail T., Chesterfield  MO

6/4/08

Total Comfort did a great job!  Prompt, courteous and a good value.  I gave their info to 2 other friends who are redoing homes and will add new HVAC units this year.  Great job!

Eric G., Brentwood  MO

6/2/08

Ken Ross was very professional and kept his commitments on the installation and delivery.

Jim G., Ballwin  MO

5/27/08

I was very pleased with everything that was done, thank you.

Shirley R., Affton  MO

5/27/08

Total Comfort Heating and A/C were the best.  I would recommend them to anyone.

Larry R., Valley Park  MO

 

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